Careers
Job Title: Automotive Production Manager
Specific Responsibilities:
As the Automotive Production Manager for our automotive repair facility, you will be instrumental in overseeing the daily operations to ensure smooth and efficient service delivery. Your responsibilities will include:
- Resource Management: Allocate technicians and equipment effectively to meet repair and service goals, while maintaining adherence to schedules and budget constraints.
- Coordination and Communication: Act as a key liaison between sales staff, customers, and suppliers to enhance operational flow, resolve issues promptly, and ensure high levels of customer satisfaction.
- Staff Management: Hire, train, and evaluate automotive repair technicians and support staff. Foster a productive work environment and guide team development.
- Performance Analysis: Monitor and analyze production data to identify areas for improvement. Implement strategies to optimize efficiency, safety, and overall performance within the facility.
- CRM Management: Oversee the management of the Customer Retention Management (CRM) system to build strong customer relationships, track service history, and enhance customer retention efforts.
Educational and Experience Requirements
Bachelor of Science in Business Administration or a related field and one year management experience in the automotive industry. Specific responsibilities must include:
- ASE Certification (Automotive Service Excellence)
- Smog Inspection License
- Familiarity with Customer Retention Management Software such as Kukui and Automotive Repair Shop Management Software such as Tekmetric and Winworks.